Even though I booked trough the website, they reject giving me an oil change service when I visited. I think they do not prefer it. When they have a lot of work they have to work as Monday today, they seem to choose a work that can earn more profits than oil changes. In a company with this attitude, I have no intention of visiting.
Mr. Cho, we appreciate your feedback regarding the appointment you requested over the weekend. As we noted when you were here, your requested appointment time and date had not been confirmed by our team before you showed up at 8:00am on Monday. We did not have an opening in our schedule to address the vehicle but we advised you that your 2022 Volkswagen is still under warranty at the dealer. Rather than incur time and expense with us, we suggested you take the car back to VW, at which time you mentioned that you had already inquired to VW and they were also too backed up to get you in quickly. We referred you to another local shop that could potentially meet your timeline demands. Our online appointment scheduler is very clear that no appointment requests are set until they are confirmed by a member of our service team. We hope that you were able to find a service provider that met your timeline requirements.
- Friendly Car Care