One word... JARED! He was honest, informative, extremely knowledgeable, and incredibly fair! He went above and beyond! He made sure I was informed from start to finish, and never once "talked down to me because I was a girl." He gave me all the details, rationales, and options, ans spared no technical jargon. He gave it to me straight. What a refreshing experience! If I could give more than 5 stars, I would!